Responsibilities
Primary responsibilities include but are not limited to:
- Manage incoming Accounts Receivable inbox: responding to basic customer queries in a timely and professional manner
- Process customer requests and documentation, including invoice copies and account statements
- Confirm receipt of payments and update customers accordingly
- Share company debt status and complete supplier forms as requested by customers
- Assist the Credit Control team in following up on overdue invoices with small outstanding balances
- Support the Credit Control team with follow-ups on lost or low-value accounts
- Maintain accurate customer contact information and query resolution
- Escalate customer queries, disputes, or high-value accounts to senior team members where appropriate
- Provide administrative support to the AR and Credit Control teams, including ad-hoc tasks
- Contribute to maintaining strong customer relationships through clear communication and professional service
- Support continuous improvement by identifying simple process efficiencies within daily tasks
Candidate Requirements
- Educated to GCSE level or equivalent, with a pass in English and Mathematics
- Previous Accounts Receivable experience, preferably in a global environment
- Excellent attention to detail
- Ability to work in a fast-paced environment
- Great team player as well as able to work independently
- Excellent verbal and written skills
- Numerate and accurate
- Proficient in Microsoft Office
- Previous experience working in an ERP & CRM system