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> Customer Service Advisor, Swindon, Wiltshire
Customer Service Advisor
Job Reference:
JB-53
Date Posted:
15 April 2024
Recruiter:
Archers Recruitment
Location:
Swindon, Wiltshire
Salary:
£23,400
Job Type:
Temporary
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Job Description
Job Responsibilities
Respond to customer inquiries by telephone, chat, and email.
To provide customers with guidance, assistance, and exceptional service and support at all times across a number of different methods.
To work cross functionally with other teams to escalate and resolve issues where needed.
Manage and coordinate customer upgrade workflows through platform migration
Provide product walk throughs, resolve routine problems and communicate solutions or requested customer information. Follow up as necessary.
Comprehensive knowledge of all product and service offerings.
Analyse customer needs and refer to other service or technical departments as needed.
Understanding of department systems and processes.
Skills Required
Ability to deliver product walk-throughs with clarity and professionalism as required
Create and maintain comprehensive project documentation using CRM.
Maintain extensive rostering knowledge across all products and service offerings, including SIS systems, along with strong technical aptitude
Ensure adherence to GDPR standards and to company Data Protection standards at all times
Exhibit a high level of diplomacy, tact, and service to facilitate cooperation and good will to delight internal and external customers
Take ownership of any customer complaints and take necessary steps to prevent reoccurrence
Promote teamwork and foster an exemplary work environment
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