Customer Service Advisor

  • Job Reference: 300720221702
  • Date Posted: 30 July 2021
  • Recruiter: Archers Recruitment
  • Location: Swindon, Wiltshire
  • Salary: £21,500 to £22,500
  • Sector: Commercial
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Key Responsibilities

  • Responding to customer enquiries by email or phone promptly and with a positive and professional attitude at all times.
  • Provide pro-active customer and sales team feedback on back orders and lead time reports.
  • Reconciling Customers sales reports and inventory reports
  • Advise customers on product suitability, price and lead time enquiries
  • Check and update details on the sales and logistics systems
  • Prioritise orders and requests in a fast-paced environment
  • Investigate and resolve customer complaints quickly and professionally
  • Efficiently process sales orders and production jobs
  • Work with internal teams to remove any potential production or logistic obstacles, keeping the customer updated.
  • Maintain and update customer information on ERP system
  • Interaction with key internal departments, i.e. Purchasing, Sales, Production, Finance, Engineering,

Skills Required

  • Demonstratable Customer Service excellence
  • Great written and verbal communications skills
  • Good attention to detail
  • Knowledge of Excel/Office/email etc.
  • Ability to work under pressure
  • Motivated and enthusiastic about providing excellent customer service
  • Competitive in nature
  • Desirable - Exposure of Sage/CRM
  • Desirable - fluent in a European language
  • GCSE (or equivalent) grade C or above - Math's and English

Benefits

Competitive Salaries, Personal Pension Plan, Private Healthcare, Income Protection Scheme

Working hours

Monday - Friday 08.30 - 17.30 with flexibility required during peak periods

Due to location own transport may be required