Customer Service Associate

  • Job Reference: 131020211209
  • Date Posted: 13 October 2021
  • Recruiter: Archers Recruitment
  • Location: Swindon, Wiltshire
  • Salary: £20,500
  • Sector: Commercial
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Key responsibilities:

  • Ensure customer orders are processed accurately and in a timely manor
  • Answer all customer calls taking full ownership
  • Provide requested information to other departments
  • Deal with Customer complaints
  • Deal with order queries, Pricing queries and invoice queries
  • Liaise with the team to discuss department priorities and workload and support each other to provide the best possible service to the business
  • Able to work on your own or as part of a team and demonstrate self-motivation to achieve the company, team and individual objectives.
  • Excellent time management and ability to prioritise workloads.
  • Process oriented and able to demonstrate experience of working in a regulated environment specifically within GDP guidelines.