Customer Service

  • Job Reference: 061020201329
  • Date Posted: 6 October 2020
  • Recruiter: Archers Recruitment
  • Location: Swindon, Wiltshire
  • Salary: £10.25 Per Hour
  • Sector: Commercial
  • Job Type: Temporary
  • Duration: 2 months
  • Work Hours: Full Time

Job Description

Key responsibilities include -

  • Work closely with the regional sales managers, representatives and business development managers to ensure that relevant information is shared and customer's expectations are met in line with company protocols.
  • Process orders in a timely & accurate fashion; communicate with the warehouse team to ensure orders are processed within the agreed time scales.
  • Day to day communication with customers on any order and service-related issues
  • Be proactive and reactive to customer queries in order to expedite any issues to a satisfactory conclusion.
  • Help resolve problems on invoices and update the Complaints database with information, in order to ensure customer's, receive an appropriate level of service within predetermined time limits.
  • Accurately and efficiently process a variety of admin-based duties to support the delivery process.
  • Responsible for maintaining a professional and harmonious working relationship with all colleagues, customers, clients, agents and third party business partners or representatives of the Company