Customer Service

  • Job Reference: 260420211550
  • Date Posted: 26 April 2021
  • Recruiter: Archers Recruitment
  • Location: Swindon, Wiltshire
  • Salary: £10.25 Per Hour
  • Sector: Commercial
  • Job Type: Temporary
  • Duration: 2-3 months
  • Work Hours: Full Time

Job Description

Key Responsibilities

  • Responding to customer enquiries by email or phone promptly and with a positive and professional attitude at all times
  • Provide pro-active customer and sales team feedback on back orders and lead time reports
  • Advise customers on product suitability, price and lead time enquiries
  • Check and update details on the sales and logistics systems
  • Prioritise orders and requests in a fast-paced environment
  • Investigate and resolve customer complaints quickly and professionally
  • Efficiently process quotes and sales orders
  • Work with internal teams to remove any potential production or logistic obstacles, keeping the customer updated.
  • Maintain and update customer information

Skills Required

  • Customer Service excellence
  • Great written and verbal communications skills
  • Good attention to detail
  • Knowledge of Excel/Office/email etc.
  • Ability to work under pressure
  • Motivated and enthusiastic about providing excellent customer service