Customer Service

  • Job Reference: 111120211428
  • Date Posted: 11 November 2021
  • Recruiter: Archers Recruitment
  • Location: Swindon, Wiltshire
  • Salary: £21,500
  • Sector: Commercial
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We are looking to recruit a highly motivated candidate who can demonstrate going the extra mile to join our team as a Customer Service Representative. The successful candidate will ensure both external and internal customers receive a "best in class" service when processing orders; updating lead times; advising on product specification; and expediting requests.

Key Responsibilities:

  • Responding to customer enquiries by email or phone promptly and with a positive and professional attitude at all times.
  • Provide pro-active customer and sales team feedback on back orders and lead time reports.
  • Reconciling Customers sales reports and inventory reports
  • Advise customers on product suitability, price and lead time enquiries
  • Check and update details on the sales and logistics systems
  • Prioritise orders and requests in a fast-paced environment
  • Investigate and resolve customer complaints quickly and professionally
  • Efficiently process sales orders and production jobs
  • Work with internal teams to remove any potential production or logistic obstacles, keeping the customer updated.
  • Maintain and update customer information on ERP system
  • Interaction with key internal departments, i.e. Purchasing, Sales, Production, Finance, Engineering.

Due to location own transport may be required