Overview
Our client is expanding their workforce based in the Swindon distribution centre, working alongside international areas of the business.
This role has been created through company sales and growth, its sits within the UK Sales Team and is designed to strengthen customer engagement, improve lead conversion, and maximise revenue opportunities through structured follow-up, proactive communication, and strategic account development. The Internal Account Coordinator will focus on driving measurable growth across five key areas: Site survey acquisition, Shadow board aftersales, Direct delivery follow-ups, Customer retention, and new/focus product promotion.
Strategic End-User Focus
Pro-active in looking for leads for new business
Actively working with our CRM and follow the Salesforce/Sales Play book
Collect knowledge and bring ideas from the market/customers to always be first movers of the market
Business Development & Growth
Build and grow strong relations with key end users to secure that our client continues to be the preferred partner/supplier
Identify opportunities for solution selling and category expansion within key accounts
Mapping of customers
Follow up on marketing campaigns
Expand use of POS data
Work with UK Sales team to secure more POS data
Analyse data and trends to create sales opportunities for the sales team
Collaboration with Area Sales Managers
Support Area Sales Managers with insights and tools for local engagement.
Utilise dashboards within Salesforce.
Booking meetings for Area Sales Managers
Increase the number and conversion of site surveys
Following up on site surveys previously completed (6-month and 12-month intervals)
Engaging accounts with no activity for 18 months
Contacting companies with no prior dealings
Reviewing POS data to identify customers who have not had a survey
Managing all incoming sales enquiries and progressing them towards a site survey where appropriate
Shadow Board Aftersales & Reorder Growth
Re-engaging customers at 3, 6, and 12 months to confirm installation, performance, and replacement needs
Identifying expansion opportunities for additional boards or tool replacements
Convert direct deliveries into site surveys and additional revenue
Courtesy follow-ups on all direct deliveries (aligned with distributor agreements)
Checking and updating customer data within Salesforce
Progressing customers towards a site survey for suitable/additional products
Strengthen relationships with key end users and support ASMs in customer retention.
Conducting quarterly courtesy calls to all key accounts
Ensuring continuity, satisfaction, and identification of emerging needs
Coordinating closely with the Area Sales Managers
Increase awareness, uptake, and sales of new and strategically important products.
Support Area Sales Managers with insights and tools for local engagement.
Utilise dashboards within Salesforce.
Experience required:
Extensive experience in sales
Strong business and sales concept orientation
Proven strong individual sales background/account management
Good commercial skills
Good negotiations skills
Dynamic profile with hands-on and action/solution-oriented approach
Performance driven and ambitious
Credible and direct approach
Strong attention to structured work approach and strong focus on delivering timely and high-quality work
Strong communication and relationship-building skills
Confident telephone manner and ability to convert enquiries into opportunities
Experience in internal sales, account management, or business development
Familiarity with CRM systems (Salesforce experience preferred)
Highly organised with strong follow-up discipline
Ability to work collaboratively with field sales teams
Highly self-driven with strong organisational skills and the discipline to manage workload effectively in a remote setting
Languages:
Good verbal and written communication skills - English
IT skills:
MS-Office pack, CRM (ideally Salesforce), Targit, Axapta
Other information:
A valid passport for travel for training is required.