Workflow Coordinator

  • Job Reference: 090920201328
  • Date Posted: 9 September 2020
  • Recruiter: Archers Recruitment
  • Location: Swindon, Wiltshire
  • Salary: £10.00 Per Hour
  • Sector: Commercial
  • Job Type: Temporary
  • Duration: 3-6 months
  • Work Hours: Full Time

Job Description

JOB SUMMARY

Reporting to the Team Leader you will be responsible for coordinating the accurate completion of all data entry and any associated tasks within the process so that customer reports are generated within the set SLA's.

Manage workloads and work distribution so that SLA is achieved.

Monitor accuracy vs speed at all times via various reporting to ensure expectations and targets are met for all stakeholders.

Manage the training of staff and discrepancy resolution that will follow.

PRIMARY DUTIES

Coordinate the accurate completion of all data entry and any associated tasks within the allocated SLA time-frames so that no delay is caused to customer reports.

Work alongside the Team Leader to organise staffing levels so that sufficient resource is recruited to cover volumes.

Monitor daily targets ensuring all targets being achieved with 100% accuracy advising the Team Leader of shortfalls.

Monitor and maintain an agreed low level of discrepancies with entered data

Have daily/weekly meetings with the Team Leader on estimated forecasted volumes ensuring staffing levels are always considered.

Ensure agreed working methods and procedures including those relating to Health & safety are followed

KEY BEHAVIOURS:

SKILLS AND KNOWLEDGE

  • Excellent communication skills - both oral and written
  • Good attention to details and organisational skills
  • Ability to work under pressure.
  • Adaptive and able to solve problems.
  • Excellent team working skills - equally important is the ability to work on own initiative with minimal supervision
  • Demonstrable ability to schedule and prioritise tasks.
  • Ability to escalate and liaise with management.
  • Good emotional intelligence
  • Good Excel knowledge

EDUCATION AND QUALIFICATIONS

  • Minimum of grade B or above in GCSE Maths and English - Or equivalent
  • Experience of working to tight targets & deadlines